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Return & Exchange Policy

We offer a money back guarantee for any product purchased for any reason within 45 days of the original date of purchase [MUST MEET REQUIREMENTS BELOW]. Contact Us to get an RMA (Return Material Authorization) Number. Follow the return instructions below.

Requirements for Return:

1. All returns must be communicated to us within 45 days of the date of purchase.

2. The product must not be damaged, altered, or otherwise exhibit wear in order for us to accept the returned product. As an emphasized note, we will not accept returns for products that have been chewed by your pet, regardless of how short of a time the harness was worn.

3. The product and all its contents should be placed in the original packaging, including copy of original invoice with the RMA #, and shipped according to the requirements below.

Please ship your returns to the location below and require delivery confirmation (we won't be liable for lost shipments).

PETNOVATE
434 Oakleaf Dr
San Antonio, Texas 78209